A one day course from Relate, the acknowledged experts in relationships
This is a course for professionals who deal with emotional and distressed clients as part of their job, for example management, HR staff, health and social care providers, voluntary and statutory organisations.
By the end of the course the participants will have:
- Explored the need to build trust and rapport
- Gained an understanding of how they can positively influence a situation
- Practised effective questioning and listening skills
- Practised managing a variety of emotions
Run by a Relate trainer who is also an experienced and qualified counsellor, this course is designed to give participants the opportunity to learn the basic skills and to practise them in a safe environment.